Shipping Policy
Shipping Policy
Last updated: July 7, 2026
Thank you for choosing Casa Bellini.
This Shipping Policy explains how we process, ship, and deliver orders placed through our website. By placing an order with Casa Bellini, you agree to the terms outlined below.
1. Order Processing
All orders are processed within 1–3 business days after your payment has been successfully received.
Orders are processed Monday through Friday, excluding public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Please note that processing times are separate from shipping times.
2. Shipping Destinations
Casa Bellini currently ships exclusively within Australia.
We reserve the right to expand or limit our shipping destinations at any time without prior notice.
3. Estimated Delivery Times
Estimated delivery times are:
Standard Shipping
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5–10 business days
Delivery times are estimates only and are not guaranteed.
Delays may occasionally occur due to circumstances beyond our control.
4. Shipping Costs
Shipping charges are displayed during checkout before your order is completed.
From time to time, Casa Bellini may offer promotional free shipping on selected orders.
5. Order Tracking
After your order has been shipped, you will receive a confirmation email containing your tracking number.
If you do not receive your tracking information within several business days after placing your order, please contact:
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an incorrect or incomplete shipping address is provided, Casa Bellini cannot be held responsible for delivery delays, failed deliveries, or additional shipping costs that may result.
If you notice an error in your shipping address, please contact us immediately. While we will do our best to update your information before dispatch, we cannot guarantee changes once an order has entered processing.
7. Delivery Delays
Although we aim to deliver all orders within the estimated timeframe, delivery dates cannot be guaranteed.
Delays may occur due to:
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Courier delays
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Severe weather conditions
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Customs inspections
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Public holidays
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High shipping volumes
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Natural disasters
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Technical issues
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Other circumstances beyond our reasonable control
Casa Bellini shall not be liable for delays caused by third-party shipping carriers or events outside our control.
8. Lost or Damaged Packages
If your package arrives damaged or appears to have been lost during transit, please contact our customer support team as soon as possible at:
Please include your order number together with any relevant photographs or supporting information.
We will investigate the issue with the shipping carrier and work towards an appropriate resolution where applicable.
9. Failed Deliveries
If a delivery cannot be completed due to an incorrect shipping address, refusal of delivery, failure to collect the parcel, or any other reason beyond our control, additional shipping charges may apply if the order needs to be shipped again.
Casa Bellini is not responsible for delays or failed deliveries caused by inaccurate customer information.
10. Delivery Confirmation
Once the shipping carrier confirms that an order has been successfully delivered to the address provided during checkout, Casa Bellini is no longer responsible for loss, theft, or damage occurring after delivery.
If you believe your package has been lost after delivery, we recommend contacting the shipping carrier directly. We will also assist you where reasonably possible.
11. Force Majeure
Casa Bellini shall not be held responsible for delays or failure to deliver orders caused by circumstances beyond our reasonable control, including but not limited to:
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Natural disasters
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Floods
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Fires
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Pandemics
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Government actions
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Customs delays
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Transport disruptions
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Industrial action
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Technical failures
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Supply chain interruptions
Delivery times may be extended during such events.
12. Changes to This Shipping Policy
Casa Bellini reserves the right to modify this Shipping Policy at any time.
Any changes will become effective immediately upon publication on our website.
We encourage customers to review this policy periodically before placing an order.
13. Contact Us
If you have any questions regarding shipping, delivery, or tracking, please contact our customer support team.
Casa Bellini
Email: info@casabellinisydney.com
Our team will be happy to assist you with any shipping-related enquiries.