Refund Policy

Last updated: July 7, 2026

At Casa Bellini, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our Refund Policy below.

By placing an order on our website, you agree to the terms outlined in this policy.

1. Return Eligibility

You may request a return within 14 days of receiving your order.

To qualify for a return, the following conditions must be met:

The item must be returned within 14 days of delivery.
The product must be in its original condition.
The item must not have been intentionally damaged or misused.
All original packaging, accessories, labels, and included items must be returned whenever possible.
Proof of purchase or your order number must be provided.

Casa Bellini reserves the right to refuse any return that does not meet these conditions.

2. Before Returning Your Order

Please do not return any item without contacting us first.

To start a return request, please email our customer support team at:

info@casabellinisydney.com

Please include:

Your full name
Your order number
The reason for your return
Clear photographs of the product (if damaged, defective or incorrect)
Any additional information that may help us assess your request

Once your request has been reviewed and approved, you will receive detailed return instructions, including the address of our warehouse where your return should be sent.

Returns sent without prior approval may not be accepted.

3. Return Shipping Costs

Unless otherwise required by Australian Consumer Law, customers are responsible for all return shipping costs.

Original shipping fees are non-refundable unless the return is the result of our error or a product that is confirmed to be defective.

For your protection, we strongly recommend using a tracked shipping service. Casa Bellini cannot be held responsible for returns that are lost or damaged during transit.

4. Proof of Damage or Defect

If you believe you have received a damaged, defective, incorrect, or faulty product, we may request supporting evidence before approving your return.

This may include:

Clear photographs of the product.
Photographs of the packaging.
A description of the issue.
Additional information that helps us investigate the claim.

Providing this information allows us to assess the situation fairly and determine the most appropriate solution.

If sufficient evidence is not provided, Casa Bellini reserves the right to decline the return or refund request.

Casa Bellini reserves the right to request additional photographs, videos, or other supporting evidence at any stage of the return process if necessary to verify a claim.

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5. Inspection of Returned Products

Every returned item is carefully inspected once it arrives at our warehouse.

If we determine that:

the product has been used beyond normal inspection,
the item has been damaged through misuse,
the reported issue cannot be confirmed,
the returned item differs from the original claim,
or the product does not meet the conditions outlined in this Refund Policy,

Casa Bellini reserves the right to refuse the return or, where permitted by applicable law, issue only a partial refund.

6. Damaged, Incorrect or Defective Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours after delivery.

Please include clear photographs showing the issue.

After reviewing your request, we will determine the most appropriate resolution, which may include:

a replacement product,
a refund,
store credit,
or another appropriate solution where applicable.

We reserve the right to investigate every claim before approving any replacement or refund.

7. Refunds

Once your returned item has been received and inspected at our warehouse, we will notify you of the outcome of your return request.

If your return is approved, your refund will be processed within 7 business days. Depending on your payment provider, it may take additional time for the funds to appear in your account.

Refunds will be issued using the original payment method whenever possible.

8. Order Cancellations

Due to our automated order processing system, orders begin processing shortly after they are placed.

Orders may only be cancelled within 15 minutes of purchase.

After this period, we cannot guarantee that your order can be cancelled, as it may already have entered the fulfilment or shipping process.

If your order has already been shipped, it can no longer be cancelled. You may request a return after receiving your order in accordance with this Refund Policy.

9. Non-Returnable Items

For hygiene, health, safety, or other applicable reasons, certain items cannot be returned once opened or used, unless they arrive damaged or defective.

We also reserve the right to refuse returns for:

Gift cards.
Products showing signs of misuse or intentional damage.
Items returned outside the permitted return period.
Products that are missing parts or accessories not caused by our error.

10. Australian Consumer Law

Nothing in this Refund Policy excludes, limits, or modifies any rights or remedies you may have under the Australian Consumer Law.

If a product has a major fault or does not meet the consumer guarantees provided by Australian law, you may be entitled to a repair, replacement, or refund as required by law.

11. Fraud Prevention

To protect both our customers and our business, Casa Bellini reserves the right to investigate all refund and return requests.

We may refuse returns or refunds where we reasonably believe that:

false or misleading information has been provided;
supporting evidence has been altered or is inaccurate;
products have been intentionally damaged;
repeated abuse of our return policy has occurred;
fraudulent activity is suspected.

Where permitted by law, any fraudulent or abusive activity may result in the refusal of future orders.

12. Changes to This Refund Policy

Casa Bellini reserves the right to modify or update this Refund Policy at any time.

Any changes will become effective immediately upon publication on our website.

We encourage customers to review this page periodically before placing an order.

13. Contact Us

If you have any questions regarding returns, refunds, or cancellations, please contact our customer support team before returning your order.

Casa Bellini

Email: info@casabellinisydney.com

Our team will be happy to assist you and provide the appropriate return instructions, including the address of our warehouse once your return request has been approved.